Our site is secure. All orders submitted by you, the customer, are always sent through secured SSL browser streams. This is reflected when the URL changes from http to https during the checkout process. The information is encrypted from the time it leaves your computer and is maintained in a secure database behind a firewall. Even if it was possible for your credit card information to be fraudulently used, under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges.
SSL stands for Secure Sockets Layer technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than us. Your information is protected by Starfield Secure Certificate.
Our shopping cart requires a cookies-enabled browser. "Cookies" are nothing more than small pieces of data that are stored on your computer's hard drive. These "cookies" are used to help identify you when you visit our site. Cookies allow you to place items in your shopping cart and come back to check out at a later time.
I have placed items in the cart, but the items disappear when I go to check out.
The most likely cause of this problem is that you do not have cookies enabled in your web browser, so the cart is not being saved. The cookie remembers what items you add to the cart as you browse our store.
If the browser is not set to check for page updates, either on every visit to the page, or each time it is restarted, etc., the browser will continue to reflect the page properties as stored in your cache.
The default for most browsers should be to check for updates to pages as often as the browser is restarted, however you, the user, may always over-ride this setting. If you do, as often as you visit any site that is still stored within the cache, you will see the same content as was previously viewed- regardless of whether visiting a shopping site, news site, etc.
You can check your browser settings (Internet Options/Temporary Internet Files/Settings).
Yes, we accept phone orders. Please place the order online, then choose "Credit Card by Phone or Fax" as your payment option. Call us toll free with your credit card number or fax the order with your credit card number and expiration date to our toll free number. See our contact page. That puts your order in our system and saves us a great deal of time manually processing orders and updating inventory.
We accept PayPal, MasterCard, Visa, American Express and Money Orders. For customers outside the United States, we accept any of the above methods but payment by mail must be an International Money Order in U.S. funds.
Only those who reside in Pennsylvania are charged a 6% sales tax.
Shipping is based on weight and is built into the shopping cart. Instead of calling us for shipping costs, please start the checkout process. The shipping costs will be displayed for all carriers. You can choose the carrier and proceed with the order or just close out. We do not receive your order till you choose your method of payment and click on the Submit button. Please be careful to click only once to avoid duplicate orders.
We ship through FedEx and the United States Post Office. We reserve the right to change carriers if needed. Outside the United States, we ship through the US Post Office only...by International Priority or Express Mail. You can choose either option during checkout.
Yes. You can choose Express shipping during checkout.
Yes. We ship worldwide by U.S. Post Office International Priority or Express Mail. Customers are responsible for paying any and all import duties and taxes that may be due. We do not estimate or quote the cost of import duties and taxes for international orders.
Orders are normally processed within 2 business days. Shipping time is 1-6 days within the United States, depending on how close in proximity you are to us. We are located in Pennsylvania. Outside the United States, normal delivery time is 7-10 days for Priority Mail and 3-5 days for Express Mail. APO/FPO addresses, Hawaii and Alaska may require additional shipping charges so much be shipped through U.S. Post Office. Please choose that option during checkout.
You will receive an email at the time of shipment. This email contains your tracking number and instructions on how to track the shipment. If you sent up an account with us, you will be able to track you shipment directly from our website.
All Products Are Returnable Following These Guidelines:
- Contact us within 10 days of receipt of your order by email for authorization to return.
- Item must be returned within 10 days of this return authorization, at your expense and fully insured. Pack carefully and tightly so item does not move during shipment. We cannot refund your money if item arrives damaged, or is in a condition that makes it unacceptable for resale.
- It must include a copy of your invoice so we know who to refund.
- We only refund shipping costs when the return is a result of our error or item is received in damaged condition.
As we all know, sometimes damage occurs during shipping. To initiate claim for damaged items:
- Contact us immediately to report damage. Damage must be reported within 5 days to give us time to file a claim within the FedEx time period of 15 days.
- We will issue a call tag to have the item picked up if shipped by FedEx. Item must include original paperwork and be in the original shipping box, with FedEx barcode shipping label still intact.
- We will ship you a replacement. Many of our items are one-of-a-kind in which case you can use the credit toward another item or we can issue a full credit to your credit card account.
We do not gift wrap but do include gift cards. Write your message in the comment section during checkout.
All information is kept confidential. This site contains links to other sites, specifically in our Link Directory. 20th Century Glass, Pottery, Collectibles is not responsible for the privacy practices or the content of other web sites.
Absolutely not. We will never sell, rent or give away your email address to any outside party. We will never send unrequested email unless it pertains to your order. If you choose to email us and provide personally identifiable information about yourself, we will not use the information for any purpose other than to respond to your inquiry.
We have an email only mailing list. You can sign up here. We will not fill your inbox with endless emails. We only send mailings when new products are introduced in your area of interest, holiday mailings or when there is a sale in progress. Our mailing list is an opt-in list. Only you can add yourself to the list....not us. You will always have the option to unsubscribe. Unsubscribe requests are handled immediately.
No, we do not have a catalog because merchandise changes so frequently. Our website serves as an online catalog.
We can be reached by phone or email. Visit this page for our contact information.