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| Our Shipping, FPO And APO Instructions, Pre-order Policy, Returns and Damaged Items, Credit Card Policies and SSL Secure Shopping Information |
| 20th Century Glass, Pottery, Collectibles
23 Phillip Drive
Kirkwood, PA 17536
Toll Free: 1-800-278-9713
Fax: 717-529-2042
Email address available on our Contact Page
We ship worldwide!
We accept Visa, MasterCard, American Express, PayPal through our secure online site. We also accept money orders and checks (10-day waiting period before shipping for new customers). We do not accept C.O.D. During the checkout process, you will have the opportunity to select payment by any of the above credit cards, PayPal, mail your payment or phone us with your credit card information. We also accept orders by fax.
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| SATISFACTION GUARANTEED: If you are not completely satisfied with our service or products, please contact us following guidelines below and we will do whatever we can to resolve the issue. Scroll down for information regarding purchases received in damaged condition. |
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| | INFO REGARDING YOUR CREDIT CARD |
| | Every shopper will be assigned an account on this web site. Even though you have an account, you will have to enter a credit card number with every order. "Why" you ask? Because we do not warehouse credit card numbers on the server. This is very important. Many high profile sites are getting hacked and having their customer's credit card numbers held hostage. We do NOT warehouse Credit Card Data on the server! Credit Card Numbers are downloaded through SSL for the highest level of security and stored on one local computer within our company. It is available only to the person who processes your order prior to sending it to the Shipping Department.
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| | PREORDER POLICY |
| | Pre-orders are a way to reserve a new product that is not yet available but has been ordered by us and will be coming at a future date. - Because your credit card isn't charged until your order is ready to ship, pre-orders and "in stock" orders cannot be combined. Please place two separate orders.
- Pre-orders are shipped within 1-2 days after we receive the product.
- Estimated delivery times are posted on our website but may be changed by the manufacturer at any time. We will update our website when we receive new information.
- Manufacturers occasionally cancel a new product. If this happens we will contact you by email.
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| SHIPPING INFORMATION |
| Shipping charges are combined for multiple items. Shipping is based on weight. Excessive shipping charges are refunded. Your order normally leaves our facility within 2 business days via Federal Express Ground (P. O. Boxes by USPS Priority Mail) with a flat rate based on weight. All other shipping at actual cost. USPS Priority Mail and Express Overnight delivery available upon request. Shipment to Colleges/Universities are sent with Delivery Confirmation. If delivery is confirmed, we are not libel for any loss. INTERNATIONAL SHIPPING: PLEASE NOTE - Our shopping cart is designed for U.S.A shipping rates only. Please email us for international shipping quote before placing order or type "additional shipping approved" in the comment section during checkout. |
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| | APO AND FPO ADDRESS INSTRUCTIONS |
| Follow these steps when entering an APO or FPO address: - Name and Address: Enter the recipient's full name and address in the relevant fields.
- City Field: Enter "APO" or "FPO".
- State Field:
If the recipient is stationed in the Americas enter "AA" in the state field.
If the recipient is stationed in Europe, Canada, Africa, or the Middle East, enter "AE" in the State field.
If the recipient is stationed in Asia or the Pacific, enter "AP" from the State field. - Country Field: Regardless of where the recipient is stationed, enter "US" in the Country field.
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| RETURN POLICY |
| All Products Are Returnable Following These Guidelines:- Contact us within 10 days of receipt of your order by email or phone (1-800-278-9713) for authorization to return.
- Item must be returned within 10 days of this return authorization, at your expense and fully insured.
- We only refund shipping costs when the return is a result of our error or item is received in damaged condition.
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| DAMAGED ITEMS |
| As we all know, sometimes damage occurs during shipping. To initiate claim for damaged items:- Contact us immediately by email or phone (1-800-278-9713) to report damage. Damage must be reported within 5 days to give us time to file a claim within the FedEx time period of 15 days.
- We will issue a call tag to have the item picked up if shipped by FedEx. Item must include original paperwork and be in the original shipping box, with FedEx barcode shipping label still intact.
- We will ship you a replacement. Many of our items are one-of-a-kind in which case you can use the credit toward another item or we can issue a full credit to your credit card account.
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| | SSL - SECURE SHOPPING |
| | SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. |
| | You can shop at 20th Century Glass, Pottery, Collectibles online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
We, as www.artglass-pottery.com, are registered with the Authorize.Net Secure Payments Seal program. |
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